Legal & Governance Specification

1.1 Data Controller. GrowthOrbitWorks, registered at 77350, 173 Rue de Beaumont du Gâtinais, Le Mée-sur-Seine, France, is the data controller for all personal information collected through this website and its associated service consoles.

1.2 Data Collected. We collect personal identification data (name, email, phone number, company name) submitted through our contact forms, as well as technical telemetry data (IP address, browser type, session duration) collected automatically via functional cookies.

1.3 Purpose of Processing. Personal data is processed exclusively for: (a) responding to project inquiries and delivering contracted services; (b) maintaining client communication throughout active engagements; (c) statutory tax and accounting compliance as required by French and EU law.

1.4 Legal Basis. Processing is conducted under Article 6(1)(b) of the GDPR — performance of a contract — and Article 6(1)(f) — legitimate interest in responding to business inquiries.

1.5 Data Retention. Personal data is retained for the duration of the active business relationship and for a maximum of 36 months following the last interaction, after which it is securely deleted from all systems.

1.6 Data Sharing. We do not sell, rent, or distribute personal information to unauthorized third-party brokers. Data may be shared with essential service providers (hosting, payment processing) solely for the purpose of service delivery, under binding data processing agreements.

1.7 Your Rights. Under the GDPR, you have the right to access, rectify, erase, restrict processing, and port your personal data. You may also object to processing and lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés). To exercise these rights, contact: [email protected].

1.8 International Transfers. All personal data is stored within encrypted EU-hosted cloud infrastructure compliant with ISO/IEC 27001 standards. No data is transferred outside the European Economic Area without adequate safeguards.

2.1 Scope of Engagement. All digital services, software deliverables, and engineering advisory packages provided by GrowthOrbitWorks are governed by explicitly contracted Statements of Work (SOW) executed between the Client and GrowthOrbitWorks.

2.2 Intellectual Property. Upon complete settlement of agreed commercial invoices, GrowthOrbitWorks assigns all worldwide intellectual property rights in the client-specific software deliverables, design tokens, and digital assets directly to the Client. Pre-existing frameworks and tools used in development remain the property of GrowthOrbitWorks.

2.3 Payment Terms. Invoices are due within 14 calendar days of issuance unless otherwise specified in the SOW. Late payments incur a statutory interest rate of 3× the European Central Bank base rate per annum, plus a fixed recovery fee of €40.

2.4 Project Timeline. Delivery timelines provided in service descriptions are estimates. GrowthOrbitWorks will communicate any anticipated delays promptly and work to minimize impact on the project schedule.

2.5 Client Responsibilities. The Client is responsible for providing timely access to required assets, credentials, and feedback. Delays in client-provided inputs may proportionally extend delivery timelines.

2.6 Limitation of Liability. GrowthOrbitWorks' total aggregate liability under any engagement shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. We shall not be liable for indirect, incidental, or consequential damages.

3.1 What Are Cookies. Cookies are small text files stored on your device when you visit our website. They help us recognize your browser and remember certain information.

3.2 Essential Cookies. We use strictly necessary cookies for session management, security tokens, and CSRF protection. These cookies are required for the website to function and cannot be disabled.

3.3 Analytics Cookies. We may use privacy-respecting analytics (e.g., Plausible, Umami) to understand aggregate usage patterns. These tools do not use cookies for tracking and are fully GDPR-compliant without consent.

3.4 Third-Party Cookies. Embedded content (e.g., Google Maps on our contact page) may set cookies governed by Google's own privacy policy. We do not control third-party cookie behavior.

3.5 Managing Cookies. You may manage or disable cookies through your browser settings. Disabling essential cookies may impair website functionality. The cookie consent banner on our site allows you to acknowledge or decline non-essential cookies.

4.1 Right of Withdrawal. In accordance with the French Consumer Code (Code de la consommation), clients have a 14-day cooling-off period from the date of contract execution for distance contracts. During this period, the Client may withdraw without justification and receive a full refund within 30 days.

4.2 Work Commenced. If the Client requests work to commence before the expiry of the 14-day withdrawal period and the service is fully performed, the right of withdrawal is waived. Partial completion results in a proportional refund of fees for services not yet rendered.

4.3 Service Defects. If deliverables materially fail to meet the specifications defined in the SOW, the Client may request remediation within 30 days of delivery. If remediation is not feasible, a partial refund proportional to the defective scope will be issued.

4.4 Non-Refundable Items. Setup fees, third-party licensing costs, and domain registration fees are non-refundable once incurred. Monthly SLA retainer fees are non-refundable for the current billing period once service has been initiated.

4.5 Refund Process. Refund requests must be submitted in writing to [email protected] with the subject line "Refund Request — [Project Reference]." Eligible refunds are processed within 14 business days via the original payment method.

5.1 Applicable Law. This specification and all engagements governed by it are subject to the laws of the French Republic and applicable European Union regulations.

5.2 Jurisdiction. Any disputes arising from or relating to these terms shall be submitted to the competent courts of Melun, France, unless the parties agree to alternative dispute resolution.

5.3 Mediation. Prior to initiating formal proceedings, the parties agree to attempt good-faith mediation for a minimum of 30 days. Mediation costs are shared equally.